We receive phone calls and messages every day from businesses looking for a better music for business solution. When we ask, “What music service are you currently using?” about a quarter of the time the answer is “SiriusXM satellite radio.”
What People Say About Using SiriusXM for Business
We also hear from business owners through our contact page who are dissatisfied with SiriusXM for business. Here are just a few of their actual comments:
- Our business currently uses XM but would like to find a music system that is not so repetitive.
- I would like to hear more about your services. We have XM radio at a dental office in Florida and are having issues with it.
- We are an IT provider for dental offices. Many of our clients use SiriusXM or internet radio but are not happy with it. We’re trying to find them a better solution.
- Our restaurant uses XM Radio, but it is very repetitive. If we look for other channels that are a bit edgier, they tend to get too rough for our customers.
- Currently using SiriusXM for business music in our stores. Repetition is too high. Employees complain they hear the same songs all day.
- We are looking for something to replace our SiriusXM radio.
Repetitive music is one of the biggest frustrations we hear from SiriusXM users. And it is a major reason why so many businesses reach out to Custom Channels.
SiriusXM is Fine for Driving, Not Great for Businesses
SiriusXM was designed for personal listening, not professional environments. The satellite radio model began in the 1990s as an alternative to AM/FM radio for drivers who wanted more channels and fewer commercials. It works great in cars and trucks, where you can easily switch stations when you do not like a song. But that is not ideal in a business setting where your team is busy and customers are listening.
Satellite radio was created for one-on-one entertainment, not for creating a branded atmosphere in a public space. Custom Channels was built specifically for businesses, not commuters. We focus solely on business environments like retail, restaurants, and offices. That means:
- Less repetition throughout the day and week.
- Lyrics and textures screened for work-appropriate listening.
- Professionally curated playlists designed for your type of business.
- Friendly, fast, and personal customer support from a dedicated B2B team.
Our approach is different because we are not a mass consumer platform. We serve a smaller, business-focused community, which lets us offer more care, customization, and responsiveness than providers with tens of millions of accounts.
You Get What You Pay For
Satellite radio can be inexpensive, and for some, that is the main appeal. But as the saying goes, you get what you pay for. The lower cost often means less variety, limited control, and almost no customer support.
It is important for businesses to use the proper licensed music service. Using a consumer SiriusXM subscription to save a few dollars may violate music licensing laws. Businesses must pay different royalty rates and fees than consumers to stay compliant and support the music creators who make the songs you enjoy.
If your office, store, restaurant, or retail shop has struggled with repetition, licensing confusion, or lack of support, it might be time to look for an alternative to SiriusXM. Many have already made the switch and are hearing the difference with Custom Channels.
Why Custom Channels Is the Better Choice
Unlike national satellite radio, Custom Channels was built from the ground up for business. Our clients choose us because they want a partner who understands that music is part of their brand, not just background noise. We provide:
- Better music curation: Every playlist is hand-selected by real music experts, not generic genre algorithms.
- True brand alignment: Your sound matches your customer experience, from coffee shop mornings to retail afternoons.
- Responsive, human support: No call centers or ticket queues. You reach real people who know your business.
- Licensed, legal music: Every track is cleared for commercial use, so you are always compliant.
Many large companies like Mood Media or Rockbot focus on scale and automation, not relationships. Custom Channels focuses on your success. We are the world-class customer service company in this industry, combining technical reliability with a genuine human touch.
Ready for a Better Music Experience?
If you are using SiriusXM or another generic music service and want a fresh, professional alternative, let us show you what a difference Custom Channels can make. We will help you create a sound that fits your space and your brand—while keeping everything licensed and supported.
Contact Custom Channels today to start your free consultation or explore ReMix to see how easy it is to take control of your business music.
