The right music sets the tone, making guests feel comfortable and enhancing their overall stay.
Elevate Your Guest Experience
with Customized Music
At Custom Channels, we understand music plays a pivotal role in shaping the guest experience. Our thoughtfully curated playlists, crafted by real music specialists, not AI, create the perfect atmosphere, ensuring guests feel welcome, relaxed, and eager to return.
The best music
for hotels & resorts.
Keep guests engaged with music that resonates with your brand.
The right music sets the tone, making guests feel comfortable and enhancing their overall stay.
Studies have shown that appropriate background music can influence guest behavior, leading to increased spending on amenities and services.
Engaging playlists keep your team energized, leading to better service and a positive work environment.
Tailored music selections reflect your hotel’s unique personality and style, strengthening brand recognition.
Choose the plan that fits your business. Scale as you grow.
Core
Play music legally and sound great.
No credit card required
Music
Manage & Control
Support
Control
Elevate your brand sound and manage across every location.
No credit card required
Music
Manage & Control
Support
Customize
We build your sound, you focus on your brand.
Custom pricing
We'll respond within 1 business day
Music
Manage & Control
Support
Audio Messaging
Additional zones: +$15 / mo across all plans
Avoid legal complications by using music that’s fully licensed for commercial use. Custom Channels ensures all tracks are compliant with licensing regulations, giving you peace of mind and allowing you to focus on your guests.
Join the companies that use Custom Channels to create
memorable customer experiences.
“You guys are some of the best at responding in a timely manner. You treat us like we’re a 500-door business.”
“Custom Channels didn’t just help us run a promotion; it gave us a channel that actually moves the brand. Within one month, we had a double-digit lift in loyalty sign-ups, and now we can run a unified loyalty campaign across every location and actually see it working.”
“We have 15 locations that represent the Goodwill brand. Custom Channels gives us that consistent piece of the puzzle. And it’s one less thing I have to manage, because I know it’s going to be done right.”
“In the old system, I’d send scripts and wait two weeks to get spots back. Now I push out store-specific, day-parted campaigns with AI voicing in 15 minutes. It’s light years ahead of where we were.”
“Our self-wash customers spend an hour or more in the facility… they’re literally a captive audience. Since using Custom Channels in-store messaging, we’ve seen a noticeable increase in loyalty sign-ups and event engagement. It’s a fun and effective way to communicate.”
“Music is a critical part of the customer experience. Whether you’re in Seattle or Chicago, MOD should sound like MOD. Custom Channels handles the music so our teams can focus on our customers.”
“We launched one AI message about our new pizza cookie and sales QUADRUPLED in a weekend. A franchisee texted me asking me to stop playing it… they’d sold out. Custom Channels AI Messaging is now a line item on every marketing campaign we run.”
“Custom Channels gives our orthodontic practice the freedom and flexibility to select music that matches our practice’s energy. It keeps our patients happy and our team motivated. We’ve had Custom Channels in the office for 7+ years because it is fun, ad-free, priced appropriately, and very easy to use!”
“WOW! We’re huge fans of Custom Channels! Hands down the best product we tried. We just signed up for the year.”
“I love Custom Channels, and mention it to other Dunkin Donuts owners. I love the Mix feature, and block songs, and add songs, and that I can see the what is playing in all of my stores online.”
“Custom Channels completely nailed it. The music feels like an extension of our brand — our customers notice, and our team loves it too. Setup was a breeze, and the support is top-tier.”
“Your customer service has been top notch!! Like 10000% better than the other company we were utilizing.”
“Custom Channels has transformed our in-store experience. The curated playlists perfectly match our brand, and the support team is outstanding.”
“Choosing Custom Channels was one of the best business decisions we’ve ever made. There is no other company out there that can hold a candle to what Custom Channels can do!”
Sign up by Dec. 31, and music players for new locations will be included at no cost.
CLAIM OFFERNo setup fees. Offer ends Dec 31, 2025.