The Best Music.
Made for Business.
Powering the in-store sound for leading brands and growing businesses across the US, fully licensed and supported by real people.
Bright Mix
Adult Rock Arrival
Today’s Country
Including the #1 fast casual brand, trusted by 10,000+ businesses across the US
Custom Channels Is More Than Background Music
It’s a Brand Platform Built for Business
Businesses choose Custom Channels because we go beyond playlists. Our music is hand-curated by experts, fully licensed for commercial use, and supported by real people who understand your brand, your locations, and your business goals.
Talk directly with a human music expert. No bots. No tickets.
Fully licensed commercial music built for single and multi-location businesses.
Trusted by brands across
every industry
CAVA
Consistent, on-brand sound across 500+ locations.
Since 2014, Custom Channels has powered CAVA’s in-store experience as they scaled from 5 locations to a category leader, with a fully curated, constantly evolving channel aligned to the brand.
Aviator Nation
Brought the Grateful Dead into Aviator Nation stores.
We connected Aviator Nation with Warner Chappell to create a live, in-store soundtrack for the 60th anniversary, deployed in under 48 hours and built to match the brand’s identity.
Smile Doctors
400+ locations. One seamless, consistent experience.
As Smile Doctors scaled through acquisitions and new builds, Custom Channels unified every location under one licensed, centralized audio solution, eliminating complexity and keeping every practice on-brand.
What Competitors Promise
We Actually Deliver
Messaging that Sells
Turn your audio system into a sales machine. Integrate POS data, loyalty programs, and promotions. This way your sound drives results, not just ambiance.
Human Curation
Our expert music team hand‑curates every channel. No algorithms, no repeats, no generic playlists. Just perfectly on‑brand music your customers actually notice.
Real Support
No tickets, no bots. When you call, you get a real person who knows your setup, your sound, and your business goals. We can save you time and money by fixing things fast.
Complete Licensing
We cover all major PROs. ASCAP, BMI, GMR, and SESAC. So your business is fully compliant and can play top artists that others miss out on.
Where Great Music Meets
Great Businesses
Join the companies that use Custom Channels to create memorable customer experiences.
Custom Channels didn’t just help us run a promotion; it gave us a channel that actually moves the
brand. Within one month, we had a double-digit lift in loyalty sign-ups, and now we can run a unified
loyalty campaign across every location and actually see it working.
“We have 15 locations that represent the Goodwill brand. Custom Channels gives us that consistent piece of the puzzle. And it’s one less thing I have to manage, because I know it’s going to be done right.”
“In the old system, I’d send scripts and wait two weeks to get spots back. Now I push out store-specific, day-parted campaigns with AI voicing in 15 minutes. It’s light years ahead of where we were.”
“Our self-wash customers spend an hour or more in the facility… they’re literally a captive audience. Since using Custom Channels in-store messaging, we’ve seen a noticeable increase in loyalty sign-ups and event engagement. It’s a fun and effective way to communicate.”
“Music is a critical part of the customer experience. Whether you’re in Seattle or Chicago, MOD should sound like MOD. Custom Channels handles the music so our teams can focus on our customers.”
“We launched one AI message about our new pizza cookie and sales QUADRUPLED in a weekend. A franchisee texted me asking me to stop playing it… they’d sold out. Custom Channels AI Messaging is now a line item on every marketing campaign we run.”
Yes. You can start a free trial with no credit card required and hear how Custom Channels sounds in your space before making any decision.
U.S. businesses are covered for ASCAP, BMI, SESAC and GMR. Canadian businesses are covered for SOCAN and ReSound. When you go with Custom Channels you can rest assured that your business is covered when playing all of the music provided by Custom Channels. No other music service has access to more artists and titles from all major and independent record labels than Custom Channels
Yes, our service is compatible with various devices, including our hardware player, Sonos, Bluesound, and smart TVs.
Yes. Custom Channels is built for both single-location businesses and multi-location brands, with simple tools to manage everything from one account.
Yes, we offer a free trial so you can experience the benefits firsthand. No credit card required.
No. You can start a free trial on your own, or book a quick demo if you want help choosing the right setup. No pressure either way.
